1. What we collect
• Order details: your name, email, phone number, billing and delivery address, and the items you buy. • Payment information: handled by our payment providers through Shopify. We do not see or store your full card number. • Messages: anything you send us through the contact form or by email. • Newsletter: your email address, if you subscribe. • Usage data: pages visited, device and browser type, approximate location and referral source, collected through cookies and similar tools.
2. How we use it
• To process and deliver your orders and handle returns. • To answer your questions and provide support. • To send marketing emails you have opted into. You can unsubscribe at any time. • To understand how the site is used and to improve it. • To prevent fraud and meet legal obligations.
3. Who we share it with
We share data only with service providers who help us run the store, such as Shopify (storefront, checkout and order management), payment processors, delivery carriers, email and analytics tools, and our site host. They may only use your data to provide their services to us. We do not sell your personal data. We may disclose data if the law requires it.
4. Cookies
We use cookies to keep your cart working, remember preferences and measure site usage. You can block or delete cookies in your browser settings, but parts of the store may stop working. Where the law requires it, we ask for your consent before using non-essential cookies.
5. How long we keep data
We keep order records for as long as needed for accounting, tax and legal reasons, and other data only for as long as it is useful for the purposes above.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal data, object to certain uses, and withdraw consent. Send requests through our Contact page. You may also complain to your local data protection authority.
7. Security and transfers
We use reasonable technical and organisational measures to protect your data. Some of our providers are based in other countries, so your data may be processed outside your own, with appropriate safeguards where the law requires them.
8. Children
Our store is not aimed at children, and we do not knowingly collect their data.
9. Changes and contact
We may update this policy and will post the new version here with a new effective date. For privacy questions or requests, reach the Kito studio through our Contact page.
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